Privacy Policy
We are committed to providing quality services to you and our Privacy Policy outlines our ongoing obligations to you in terms of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ('the Privacy Act'). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au
Policy Updates
This policy may change from time to time and is available on our website.
This policy was last reviewed on 4 June 2025.
What is Personal Information?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes
names,
addresses,
email addresses,
phone numbers, and
payment details.
By providing your Personal Information to us you agree to the terms and conditions of this policy.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
If this information is disclosed to us you are providing consent for us to process this information in accordance with this policy.
We would request that any Personal Information you would deem sensitive would NOT be provided to us. Please contact us directly if you are in doubt about providing sensitive information. See our Contact Us page for contact details.
Why do we collect your Personal Information?
We collect and use your Personal Information for the purpose of providing you with our goods and services, to improve our goods and services, to communicate with you about our service provision, and to send you ongoing information and promotional material about opportunities, services and products (relating to our business or a third-party business) in which we believe you may be interested.
How do we collect your Personal Information?
Where reasonable and practicable to do so, we will only collect your Personal Information from you. However, in some circumstances we may be provided with Personal Information by third parties. Your Personal Information is obtained in many ways including
interviews,
correspondence,
by telephone and facsimile,
by email,
from your website,
from media and publications
from other publicly available sources, and
from third parties.
Note: We do not guarantee website links or policies of authorised third parties.
We also collect your Personal Information as part of our service provision related but not limited to
subscribing to our services,
making a purchase from us,
advertising with us,
participating in a competition, and
completing a survey.
Cookies and Website Data
We may also collect your Personal Information through the use of cookies and data analytics via our website.
Our website uses ‘cookies’ which are a record kept on your computer when you access our website. These records enable the website to recognise you on your return. It will facilitate your ‘remember login’ option to access our website login area and keep track of services you are interested in.
Our data analytics may log your IP address to gather statistics, analyse traffic, trends and gather information related to your activity on our website that can be used to improve our service provision. This information is anonymised and therefore will not identify you personally.
Note: If you wish to disable cookies, you can alter your browser settings so that your computer will not accept them.
Protecting your Personal Information
We will take all reasonable steps to ensure that your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven (7) years.
Disclosure of your Personal Information
Your Personal Information may be disclosed by us in the following circumstances:
To governing authorities if you are a Prize Winner
To third parties where you consent to the use or disclosure
And where required or authorised by law.
Accessing your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. See our Contact Us page for contact details.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we will require valid and current identification from you before releasing the requested information.
Updating your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. See our Contact Us page for contact details.
Opting Out
You may opt-out of some or all of our services using opt-out methods such as “unsubscribe” links on our website and in our emails and / or by contacting us directly. You may request your Personal Information be removed by contact us. See our Contact Us page for contact details.
Enquiries and Complaints
If you have any questions relating to this policy, please contact us directly. See our Contact Us page for contact details.
If you have a complaint related to the handling of your Personal Information it will be handled with the seriousness deserved. All complaints are requested to be provided in writing and will be responded to within 30 days. See our Contact Us page for contact details.
If you are not satisfied with our response, you may then refer your complaint to the Office of the Australian Information Commissioner for review.
